Casals Salon Collective

Critical: ValueToday, I had an appointment to get my hair cut and colored. I signed up for a full hair dye but the stylist insisted highlights would be better, so I agreed. But then, she did not tell me that she’d be charging me more money for a gloss that I didn’t agree to and for highlighting the ends of my hair which is apparently more money. If she’d told me these things cost more money, I would have absolutely said no, but she didn’t say a word about a difference in price. This is so not ok, as a returning customer I already had been very flexible about the whole appointment. A couple hours before the appointment they told me that my hair stylist was sick and not coming in so they’d have someone else cut it and an assistant do the wash, and I said “that’s ok, all good”. But then I ended having to sit and wait for the hair stylist because she had another appointment at that time. Luckily the meeting I had to go to was postponed. But I work for a nonprofit, I cannot afford a $325 hair appointment and never would have signed up for if they’d told me about the additional charges. After all that, the highlights did not at all cover up any of my dark roots which was my major concern and the reason why I had signed up to get my hair done in the first place. I am so disappointed, this was the worst surprise to come to at the register after a dye job that didn’t even fix my main hair concern. And the $325 was after I used a $27 gift card. After they saw I was upset, the colorist came over and broke down all these additional secret charges. Finally she agreed to not charge me for the dyed ends and they took $50 off for that, but was still $75 more than I was planning on paying. This is so not ok, I cannot recommend this place to anyone anymore or continue to give them my business if they are going to treat their customers this way.Services: Hair coloring, HaircutToday, I had an appointment to get my hair cut and colored. I signed up for a full hair dye but the stylist insisted highlights would be better, so I agreed. But then, she did not tell me that she’d be charging me more money for a gloss …More

Today, I had an appointment to get my hair cut and colored. I signed up for a full hair dye but the stylist insisted highlights would be better, so I agreed. But then, she did not tell me that she’d be charging me more money for a gloss that I didn’t agree to and for highlighting the ends of my hair which is apparently more money. If she’d told me these things cost more money, I would have absolutely said no, but she didn’t say a word about a difference in price. This is so not ok, as a returning customer I already had been very flexible about the whole appointment. A couple hours before the appointment they told me that my hair stylist was sick and not coming in so they’d have someone else cut it and an assistant do the wash, and I said “that’s ok, all good”. But then I ended having to sit and wait for the hair stylist because she had another appointment at that time. Luckily the meeting I had to go to was postponed. But I work for a nonprofit, I cannot afford a $325 hair appointment and never would have signed up for if they’d told me about the additional charges. After all that, the highlights did not at all cover up any of my dark roots which was my major concern and the reason why I had signed up to get my hair done in the first place. I am so disappointed, this was the worst surprise to come to at the register after a dye job that didn’t even fix my main hair concern. And the $325 was after I used a $27 gift card. After they saw I was upset, the colorist came over and broke down all these additional secret charges. Finally she agreed to not charge me for the dyed ends and they took $50 off for that, but was still $75 more than I was planning on paying. This is so not ok, I cannot recommend this place to anyone anymore or continue to give them my business if they are going to treat their customers this way.

Positive: QualityHave been happy every time I have gone here – Katie has worked with me, listened to me, and provided amazing hair coloring results! I just left my second service with her and booked two more appointments – I can’t believe how she listened to me and produced just what I was after – she is VERY good! I also had a great first hair cut appointment with Micah and am looking forward to my next cut as well.Also, the salon has been very diligent about COVID safety for their professionals and guests – I appreciate the plastic dividers, temperature screenings and COVID exposure questionnaire at the door, and hand sanitizer and masks in use. I also have a couple of neighbors who go here and they have always been happy and their hair looks great! This is my go-to place now and Katie’s my girl – she’s super-talented!Services: Hair coloring, HairstylingHave been happy every time I have gone here – Katie has worked with me, listened to me, and provided amazing hair coloring results! I just left my second service with her and booked two more appointments – I can’t believe how she listened …More

Have been happy every time I have gone here – Katie has worked with me, listened to me, and provided amazing hair coloring results! I just left my second service with her and booked two more appointments – I can’t believe how she listened to me and produced just what I was after – she is VERY good! I also had a great first hair cut appointment with Micah and am looking forward to my next cut as well.