Lee’s Salon

Critical: Punctuality, Quality, ValueI contacted Lee’s Salon about a week and a half in advance to get my hair colored. I contacted them through Facebook, informed them I wanted a balayage, and asked for appointment times and pricing. I also informed them my hair was virgin, and long. I was told pricing started at $95. I set up a time, and asked who would be working with my hair in an attempt to see how well they did with balayage. I couldn’t find the stylist from the page. I saw quite a few good reviews and some that were iffy from a little over a year ago. The only reviews I found with my stylists name, Mary, were all positive so that was encouraging.When I sat down with Mary, I told her I wanted balayage, but I didn’t want the blonde to be platinum. I wanted golden blonde that would blend well with my natural color. She seemed confident and excited to start. When she started on my hair, I told her I wanted 4-5 inches off max and I wanted it layered. So 4-5 inches AFTER layering. I specifically said I really just wanted rid of my split ends. She cut my hair before starting the dye process. I didn’t see how much she cut off though because the other stylist that was there swept it in a pretty timely manner. After she cut my hair, she walked away to help another client she had been working on before I got there.This is where I should’ve paid for the hair cut and walked out.I overheard that client talk about how her hair wasn’t at all what she wanted. She wanted a dark color with red hints from what I heard, and her hair was a bright orange, just like mind and I’m a natural redhead. Anyway, she had been there a while and wanted to go get lunch and come back. Mary handed her very well, and even fixed her hair when the girl came back and the client ended up loving it. However, that caused my whole process to take even longer. She continually went to tend to the other client, leaving me in the shampoo sink for about an hour and a half.Anyway, before we even got to the sink, she put the foils in my hair. Leaving several pieces out what seemed intentionally. After about 30-45 minutes she wanted to take out the foils in the back so she did, then put me at the shampoo sink where I stayed for nearly 2 hours. I came in at 1:15 and was at the shampoo sink from around 3pm until almost 5pm. Another stylist ended up shampooing my hair and toning it. She kept saying “the back is done but we still need to process the sides.” I took her word for it because I didn’t know, and I still hadn’t even gotten a glimpse of the color.So she starts drying it and curling it. By this time, I’m starting to realize it’s way too light, and it’s not a balayage at all. I know she knew I wanted a balayage because the other stylist even asked what I was having done done and Mary said “a balayage”.Now to my actual hair. It’s blotchy. The back, that she said was fully processed, is the least blonde of it all. However, there is a huge block of just naturally hair in the middle of my head where it should start blending to blonde, that wasn’t even touched. And I’m balayage, I was under the impression that 90%-100% of the ends should be blonde. I have SO MUCH red still. It honestly looks like I got highlights that have started to grow out. The blonde is not even throughout my hair either. The sides are thick, and light. I have pieces that are white. It looked decent curled, but I’ve since washed and straightened it and can fully see what was done to my hair.Being 30 minutes from closing, and Mary having had ANOTHER client come in that was scheduled for 5:15, I didn’t want to hold her up anymore by asking her to fix it. I was there 4 and a half hours. I was tired, and upset with how my hair turned out so I just thanked her and left after paying. I’m sure she is a wonderful cosmetologist, and she was very friendly, but I’m not happy at all with how my hair turned out. She had 3 clients overlapping and maybe she felt overwhelmed but I told the person that made my appointment that I had long, thick hair that I’d never dyed. Even I knew it would take a while so why overstaff yourself??Services: Hairstyling, Hair coloringI contacted Lee’s Salon about a week and a half in advance to get my hair colored. I contacted them through Facebook, informed them I wanted a balayage, and asked for appointment times and pricing. I also informed them my hair was virgin, …More

I contacted Lee’s Salon about a week and a half in advance to get my hair colored. I contacted them through Facebook, informed them I wanted a balayage, and asked for appointment times and pricing. I also informed them my hair was virgin, and long. I was told pricing started at $95. I set up a time, and asked who would be working with my hair in an attempt to see how well they did with balayage. I couldn’t find the stylist from the page. I saw quite a few good reviews and some that were iffy from a little over a year ago. The only reviews I found with my stylists name, Mary, were all positive so that was encouraging.